Delivery and Returns

We take about 2-7 business days to create apparel products. Then you should add shipping times on top of that.

 

Please don’t worry because 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

 

Please note that Tyxero products are not available to ship to some countries because of legal restrictions and/or shipping carrier limitations. For now, we do not ship to the following locations:

 

  • Crimea, Luhansk, and Donetsk regions in Ukraine

  • Russia

  • Belarus

  • Ecuador

  • Cuba

  • Iran

  • Syria

  • North Korea 

 

We’re available to all other countries and ship internationally!

 

 

***CONTACT US BEFORE RETURNING YOUR ORDER***

 

Please read the following entirely before placing an order. If you place an order, you agree to the following terms.

 

 Tyxero products are made to order. Meaning once you place your order, your order will be sent to production. Once your order has made it to production, it would not be able to be cancelled and/or modified. Please note that it is very important to review all sizes and make sure you really want to purchase.  Tyxero does not allow refunds due to buyer’s remorse or wrong size being ordered.  If you have any questions about our products and/or sizing, please contact us before ordering.  Tyxero want to make your purchasing experience as pleasant and hassle-free as possible. 

 

Any claims for misprinted/damaged/defective items must be submitted within 1 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.

 

Any returns or problems that occur because of an error on our part will be handled at our expense. Cases where you (the buyer) would like to exchange or return a product without any defect or due to a wrong size being ordered would be at the buyer’s expense by placing a new order. If the item is returned to our facility without prior arrangements, someone from our team will contact you regarding the return. We will ship the return back to you; however, the buyer will be responsible for the shipping cost a second time.

 

You can report problems with your order through our contact page or emailing us at info@tyxero.com.

 

Be note that Tyxero may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

 

Once you have clicked on the “order” button, it might be not possible to edit or cancel your order. If you want to change some parameters, addresses, etc., please contact us right away. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of claimed as damaged or not received are subject to Tyxero investigation and discretion.

 

The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. In such case Tyxero will not make any refunds and will not resend the product.

 

 Tyxero will review replacement/return requests only if (a) there is a missing or broken product, or a print error if Tyxero is at fault and (b) Tyxero receives a complaint within 7 days from the day the product was delivered or within 30 days after the estimated delivery date, if the Product is missing.